A Mixed Bi-level Model to Correspond Service Recovery Chain
In the competitive environment, minimizing time space between service failure perception and service recovery with lowest cost is one of fast responsiveness company's requirements. In this article, modeling service failure response time is considered. It was not only service recovery chain pro...
Main Authors: | , , , |
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Format: | Article |
Language: | English |
Published: |
EconJournals
2017-03-01
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Series: | International Review of Management and Marketing |
Online Access: | https://econjournals.com/index.php/irmm/article/view/4000 |