A Mixed Bi-level Model to Correspond Service Recovery Chain

In the competitive environment, minimizing time space between service failure perception and service recovery with lowest cost is one of fast responsiveness company's requirements. In this article, modeling service failure response time is considered. It was not only service recovery chain pro...

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Bibliographic Details
Main Authors:	Amirhossein Abdolalipour, Jamshid Nazemi, Abbas Toloie Eshlaghi, Farhad Hosseinzadeh Lotfi
Format:	Article
Language:	English
Published:	EconJournals 2017-03-01
Series:	International Review of Management and Marketing
Online Access:	https://econjournals.com/index.php/irmm/article/view/4000