Patient Experience Shows Little Relationship with Hospital Quality Management Strategies.

OBJECTIVES:Patient-reported experience measures are increasingly being used to routinely monitor the quality of care. With the increasing attention on such measures, hospital managers seek ways to systematically improve patient experience across hospital departments, in particular where outcomes are...

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Bibliographic Details
Main Authors: Oliver Groene, Onyebuchi A Arah, Niek S Klazinga, Cordula Wagner, Paul D Bartels, Solvejg Kristensen, Florence Saillour, Andrew Thompson, Caroline A Thompson, Holger Pfaff, Maral DerSarkissian, Rosa Sunol
Format: Article
Language:English
Published: Public Library of Science (PLoS) 2015-01-01
Series:PLoS ONE
Online Access:http://europepmc.org/articles/PMC4494712?pdf=render