Total Quality Management Tools: Are they Necessary for Improving Service Quality and Customer Satisfaction?
Achieving service quality and customer satisfaction is necessary to obtain profitability and competitive advantage in any industry. Moreover, in any society, services are the core of economics, such as communications and transportation, and form the essential links among all sectors of the economy...
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| Format: | Article |
| Language: | English |
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EconJournals
2017-09-01
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| Series: | International Review of Management and Marketing |
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| Online Access: | https://dergipark.org.tr/tr/pub/irmm/issue/32110/355990?publisher=http-www-cag-edu-tr-ilhan-ozturk |