Review of Quality of Services offered in Libraries of Kermanshah University of Medical Sciences Using Gap Analysis Model
Objective- The present study was conducted to measure the quality of services offered by libraries in Kermansah University of Medical Sciences (KUMS) based on gap analysis. Methodology: A random sampling using appropriate allocation was used. 195 were selected from among potential library users. Lib...
| Main Authors: | , |
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| Format: | Article |
| Language: | fas |
| Published: |
University of Tehran
2010-03-01
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| Series: | تحقیقات کتابداری و اطلاعرسانی دانشگاهی |
| Subjects: | |
| Online Access: | https://jlib.ut.ac.ir/article_22529_6bcc19ea05555e09987485995bd6d7b5.pdf |
| _version_ | 1797939105433124864 |
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| author | Saeed Ghaffari Akram Korani Korani |
| author_facet | Saeed Ghaffari Akram Korani Korani |
| author_sort | Saeed Ghaffari |
| collection | DOAJ |
| description | Objective- The present study was conducted to measure the quality of services offered by libraries in Kermansah University of Medical Sciences (KUMS) based on gap analysis.
Methodology: A random sampling using appropriate allocation was used. 195 were selected from among potential library users. LibQual Questionnaire was used.
Finding: The average service adequacy gap is positive for KUMS libraries (0.12), i.e. they have succeeded in fulfilling the least expectations of their users. The service quality gap is negative (-2.22), i.e. the library is still a long way from satisfying the user need at the most desired level of services. With respect to service impact, unlike the other two, the libraries have been at least able to provide user accepted services in appropriate manner. The Faculty of Public health Library had a better performance with mean average score of 6.37.
Quality measurement, Service gap analysis, Library services quality, University libraries, Kermanshah University of Medical Sciences |
| first_indexed | 2024-04-10T19:09:53Z |
| format | Article |
| id | doaj.art-6ff6a7f906ee4d80adc5ed4a78c589c2 |
| institution | Directory Open Access Journal |
| issn | 2783-4638 |
| language | fas |
| last_indexed | 2024-04-10T19:09:53Z |
| publishDate | 2010-03-01 |
| publisher | University of Tehran |
| record_format | Article |
| series | تحقیقات کتابداری و اطلاعرسانی دانشگاهی |
| spelling | doaj.art-6ff6a7f906ee4d80adc5ed4a78c589c22023-01-30T18:52:46ZfasUniversity of Tehranتحقیقات کتابداری و اطلاعرسانی دانشگاهی2783-46382010-03-0144112114322529Review of Quality of Services offered in Libraries of Kermanshah University of Medical Sciences Using Gap Analysis ModelSaeed GhaffariAkram Korani KoraniObjective- The present study was conducted to measure the quality of services offered by libraries in Kermansah University of Medical Sciences (KUMS) based on gap analysis. Methodology: A random sampling using appropriate allocation was used. 195 were selected from among potential library users. LibQual Questionnaire was used. Finding: The average service adequacy gap is positive for KUMS libraries (0.12), i.e. they have succeeded in fulfilling the least expectations of their users. The service quality gap is negative (-2.22), i.e. the library is still a long way from satisfying the user need at the most desired level of services. With respect to service impact, unlike the other two, the libraries have been at least able to provide user accepted services in appropriate manner. The Faculty of Public health Library had a better performance with mean average score of 6.37. Quality measurement, Service gap analysis, Library services quality, University libraries, Kermanshah University of Medical Scienceshttps://jlib.ut.ac.ir/article_22529_6bcc19ea05555e09987485995bd6d7b5.pdfkermanshah university of medical scienceslibrary services qualityquality measurementservice gap analysisuniversity libraries |
| spellingShingle | Saeed Ghaffari Akram Korani Korani Review of Quality of Services offered in Libraries of Kermanshah University of Medical Sciences Using Gap Analysis Model تحقیقات کتابداری و اطلاعرسانی دانشگاهی kermanshah university of medical sciences library services quality quality measurement service gap analysis university libraries |
| title | Review of Quality of Services offered in Libraries of Kermanshah University of Medical Sciences Using Gap Analysis Model |
| title_full | Review of Quality of Services offered in Libraries of Kermanshah University of Medical Sciences Using Gap Analysis Model |
| title_fullStr | Review of Quality of Services offered in Libraries of Kermanshah University of Medical Sciences Using Gap Analysis Model |
| title_full_unstemmed | Review of Quality of Services offered in Libraries of Kermanshah University of Medical Sciences Using Gap Analysis Model |
| title_short | Review of Quality of Services offered in Libraries of Kermanshah University of Medical Sciences Using Gap Analysis Model |
| title_sort | review of quality of services offered in libraries of kermanshah university of medical sciences using gap analysis model |
| topic | kermanshah university of medical sciences library services quality quality measurement service gap analysis university libraries |
| url | https://jlib.ut.ac.ir/article_22529_6bcc19ea05555e09987485995bd6d7b5.pdf |
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