Shared services: delivering success
‘Shared services’ is a misused and imprecise term. Often treated as a magic formula to improve efficiency, it covers a wide range of collaborative models. Frequently, it does not deliver the anticipated benefits due to over-optimism, lack of robust analysis, poor implementation and selecting the wro...
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| Format: | Article |
| Language: | English |
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Ubiquity Press
2012-03-01
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| Series: | Insights: The UKSG Journal |
| Online Access: | http://insights.uksg.org/articles/161 |