Looking behind the line: privatisation and the reification of work in a Brazilian telecommunications company
This paper analyses the results of a case study carried out in the call centre of a public Brazilian telecommunications company. The study focused on the working conditions of operators engaged in telemarketing, an activity that relies on computerised data processing as its main working tool. Inform...
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| Format: | Article |
| Language: | English |
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Pluto Journals
2009-06-01
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| Series: | Work Organisation, Labour and Globalisation |
| Online Access: | https://www.scienceopen.com/hosted-document?doi=10.13169/workorgalaboglob.3.1.0047 |