Development and testing of the KERNset: an instrument to assess the quality of telephone triage in out-of-hours primary care services

Development and testing of the KERNset: an instrument to assess the quality of telephone triage in out-of-hours primary care services

Abstract Background Telephone triage is a core but vulnerable part of the care process at out-of-hours general practitioner (GP) cooperatives. In the Netherlands, different instruments have been used for assessing the quality of telephone triage. These instruments focussed mainly on communicational...

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Bibliographic Details
Main Authors: Marleen Smits, Ellen Keizer, Paul Ram, Paul Giesen
Format: Article
Language:English
Published: BMC 2017-12-01
Series:BMC Health Services Research
Subjects:
Quality
Triage
Instrument
Primary care
After-hours
Online Access:http://link.springer.com/article/10.1186/s12913-017-2686-1

Internet

http://link.springer.com/article/10.1186/s12913-017-2686-1

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