Effect of Complaints Handling by Consumer Federation of Kenya on Consumer Protection in Commercial Banks of Kenya
Despite the growth of the financial services industry, the formulation of consumer protection legislation has not been done in many jurisdictions. This calls for the need for basic protections for the clients of financial services to bolster their confidence and encourage the uptake of new products,...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
The Bucharest University of Economic Studies Publishing House
2022-11-01
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| Series: | Journal of Emerging Trends in Marketing and Management |
| Subjects: | |
| Online Access: | http://www.etimm.ase.ro/RePEc/aes/jetimm/2022/ETIMM_V01_2022_43.pdf |