La calidad de servicio en el sector de salud pública: una investigación empírica
This article evaluates the value perceived by the user of the Center of Primary Health in study versus the value delivered by this organization with the purpose to determine the gap in the quality of the service and the factors that affect. There has used the model SERVQUAL already validated for the...
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| Format: | Article |
| Language: | English |
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Universidad de Chile
2008-02-01
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| Series: | Estudios de Administración |
| Online Access: | https://estudiosdeadministracion.uchile.cl/index.php/EDA/article/view/56414 |