A QUALITATIVE STUDY: HOSPITAL PATIENT COMPLAINT MANAGEMENT

A QUALITATIVE STUDY: HOSPITAL PATIENT COMPLAINT MANAGEMENT

Background: Complaint management is vital for hospitals as patient complaints can be used to advance the quality of health services provided. Aims: This study analyzed patient complaint management at an X government hospital in Yogyakarta. Methods: The research used a descriptive-qualitative met...

Full description

Bibliographic Details
Main Authors: Siti Kurnia Widi Hastuti, Nikita Cahyani Baginda, Selly Apri anda
Format: Article
Language:English
Published: Universitas Airlangga 2022-06-01
Series:Jurnal Administrasi Kesehatan Indonesia
Subjects:
complaint
handling
management
patient
Online Access:https://e-journal.unair.ac.id/JAKI/article/view/23947

Internet

https://e-journal.unair.ac.id/JAKI/article/view/23947

Similar Items