The Effect of Service Quality on Student Satisfaction and Student Loyalty: An Empirical Study
The aim of this research is to examine the influence of service quality on student satisfaction and student loyalty at higher education institutions in Riau Province. The samples include 1,000 students from 13 universities and colleges in Riau Province. The exogenous variable is service quality whil...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Journal of Social Studies Education Research
2018-09-01
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| Series: | Journal of Social Studies Education Research |
| Subjects: | |
| Online Access: | http://jsser.org/article/view/5000215807/5000184168 |