The Effect of Service Quality on Student Satisfaction and Student Loyalty: An Empirical Study

The Effect of Service Quality on Student Satisfaction and Student Loyalty: An Empirical Study

The aim of this research is to examine the influence of service quality on student satisfaction and student loyalty at higher education institutions in Riau Province. The samples include 1,000 students from 13 universities and colleges in Riau Province. The exogenous variable is service quality whil...

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Bibliographic Details
Main Authors: Teddy - Chandra, Martha Ng - Martha Ng, Stefani - Chandra, priyono iyon priyono
Format: Article
Language:English
Published: Journal of Social Studies Education Research 2018-09-01
Series:Journal of Social Studies Education Research
Subjects:
Service quality
student satisfaction
student loyalty
structural equation modeling
Online Access:http://jsser.org/article/view/5000215807/5000184168

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