Quality management in the tourism industry
The traditional approach to the management in the function of quality the tourist industry has not offered the high quality product or service. Namely, dissatisfaction is a response to the managerial approach, reduced customer satisfaction, and small profit. This work points out to a continued acces...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Mining and Metallurgy Institute, Bor
2017-01-01
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| Series: | Mining and Metallurgy Engineering Bor |
| Subjects: | |
| Online Access: | https://scindeks-clanci.ceon.rs/data/pdf/2334-8836/2017/2334-88361702115K.pdf |