Accurate Answers to Reference Queries May Be Provided Less Frequently Than Expected. A Review of: Hernon, P., & McClure, C. (1986). Unobtrusive reference testing: The 55 percent rule. Library Journal, 111(7), 37-41.
<b>Objective</b> – To determine the number of government documents reference questions that are answered correctly by professional library staff.<br><b>Design</b> – The authors utilized unobtrusive reference testing: reference queries posed to library personnel who were...
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| Format: | Article |
| Language: | English |
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University of Alberta
2010-12-01
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| Series: | Evidence Based Library and Information Practice |
| Online Access: | http://ejournals.library.ualberta.ca/index.php/EBLIP/article/view/8866/7525 |