Systematic Review of Factors Influencing Post Service Failure Loyalty: Evidence from the Hospitality Industry.
Service delivery failures can place hospitality service providers in a predicament and even out of business, if attention is not paid to the causative problems. A systematic review was performed in order to assess the factors influencing post service failures and customer loyalty in the hospitality...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
AfricaJournals
2018-05-01
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| Series: | African Journal of Hospitality, Tourism and Leisure |
| Subjects: | |
| Online Access: | https://www.ajhtl.com/uploads/7/1/6/3/7163688/article_14_vol_7_3__2018.pdf |