The Effect of Quality Service Towards Outpatients Satisfaction at Poasia Community Health Centre
The quality of outpatient services can be measured by the SERVQUAL model that considers five dimensions: tangibles, reliability, responsiveness, assurance, and empathy. This study aimed to look at the effect of service quality on outpatient satisfaction at the Poasia community health center's p...
| Main Authors: | , , , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Institute for Researches and Community Services Universitas Muhammadiyah Palangkaraya
2020-11-01
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| Series: | Borneo Journal of Pharmacy |
| Subjects: | |
| Online Access: | http://journal.umpalangkaraya.ac.id/index.php/bjop/article/view/1611 |