IMPLEMENTATION OF EFQM MODEL IN A GREEK ENGINEERING HIGHER EDUCATION INSTITUTE: A FRAMEWORK AND A CASE STUDY
One of the most effective strategies evolved over the years that have been successfully used by business organizations is total quality management (TQM). TQM is a systems approach to management that aims to enhance value to customer by designing and continually improving organizational processes and...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Center for Quality, Faculty of Engineering, University of Kragujevac, Serbia
2008-03-01
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| Series: | International Journal for Quality Research |
| Subjects: | |
| Online Access: | http://www.ijqr.net/journal/v2-n1/5.pdf |