Identification and Classification of Desirable Web-Based Services from the Perspective of Website Users of Iran’s Hospitals Based on Kano Model of Customer Satisfaction
Background and Aim: A hospital website is an appropriate system for exchanging information and connecting patients, hospitals and medical staff. The purpose of this study was to identify and classify desirable web-based services in websites of Iranchr('39')s hospitals based on Kano’s Custo...
| Main Authors: | , , |
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| Format: | Article |
| Language: | fas |
| Published: |
Tehran University of Medical Sciences
2020-07-01
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| Series: | پیاورد سلامت |
| Subjects: | |
| Online Access: | http://payavard.tums.ac.ir/article-1-7004-en.html |