The SERVQUAL instrument to measure service quality in higher education – A case study
Students and employers, are the “clients” of Higher Education Institutions (HEI), so it is important to obtain their feedback on the quality of HEI and the courses they attend. This article aims to listen to students’ opinion as “clients” of higher education, based on their expectations and percepti...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
EDP Sciences
2023-01-01
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| Series: | SHS Web of Conferences |
| Subjects: | |
| Online Access: | https://www.shs-conferences.org/articles/shsconf/pdf/2023/09/shsconf_ies2022_01011.pdf |