Service Quality and Customer Loyalty in Restaurants in the City of Tshwane

Service Quality and Customer Loyalty in Restaurants in the City of Tshwane

This study was undertaken to investigate the link concerning service quality constructs and customer loyalty in casual dining restaurants in the City of Tshwane, South Africa. A quantitative research method was applied using a SERVQUALOYAL feedback form to gather primary data from the population. A...

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Bibliographic Details
Main Authors: Tshepiso Mpho Molai, Joseph Robert Roberson, Antionette Roeloffze
Format: Article
Language:English
Published: AfricaJournals 2020-09-01
Series:African Journal of Hospitality, Tourism and Leisure
Subjects:
customer loyalty
expectations
restaurants
service quality
servqualoyal
Online Access:https://www.ajhtl.com/uploads/7/1/6/3/7163688/article_4_9_4__434-448.pdf

Internet

https://www.ajhtl.com/uploads/7/1/6/3/7163688/article_4_9_4__434-448.pdf

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