Service Quality and Customer Loyalty in Restaurants in the City of Tshwane
This study was undertaken to investigate the link concerning service quality constructs and customer loyalty in casual dining restaurants in the City of Tshwane, South Africa. A quantitative research method was applied using a SERVQUALOYAL feedback form to gather primary data from the population. A...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
AfricaJournals
2020-09-01
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| Series: | African Journal of Hospitality, Tourism and Leisure |
| Subjects: | |
| Online Access: | https://www.ajhtl.com/uploads/7/1/6/3/7163688/article_4_9_4__434-448.pdf |