Patient Overall Satisfaction derived from the Service Quality and Sources of Expectation in the Health Service Company
This study aims to explore the service quality using the variables of Hierarchical Model of Health Service Quality and probed its interaction to the patient satisfaction in Mutiara Bunda Women and Child Hospital Salatiga. The SERVQUAL method was employed as the mean to evaluate the service quality....
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| Format: | Article |
| Language: | English |
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Universitas Airlangga
2017-10-01
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| Series: | Jurnal Manajemen Teori dan Terapan |
| Online Access: | https://e-journal.unair.ac.id/JMTT/article/view/3550 |