How Iranian EFL Learners, Persian Native Speakers, and English Native Speakers Attempt to Manage Rapport in Service Encounters
This study aims to examine the cross-cultural similarities and differences in the use of rapport management strategies (rapport enhancement, rapport maintenance, rapport neglect, and rapport challenge) in the complaints during service encounters based on Spencer Oatey’s (2008) model. To this end, 90...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
University of Tabriz
2018-06-01
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| Series: | Journal of English Language Teaching and Learning |
| Subjects: | |
| Online Access: | https://elt.tabrizu.ac.ir/article_17208_386ad8b5a0dace9ae8b40d47a2cae4d3.pdf |