Fuzzy Decision-Making and Resource Management Model of Performance Evaluation Indices

Fuzzy Decision-Making and Resource Management Model of Performance Evaluation Indices

The Performance Evaluation Matrix (PEM) is an excellent decision-making tool for assessment and resource management. Satisfaction Index and Importance Index are two important evaluation indicators of construction and PEM. Managers can decide whether the service item needs to be improved based on the...

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Bibliographic Details
Main Authors: Kuen-Suan Chen, Tsung-Hua Hsieh, Chia-Pao Chang, Kai-Chao Yao, Tsun-Hung Huang
Format: Article
Language:English
Published: MDPI AG 2024-03-01
Series:Axioms
Subjects:
performance evaluation matrix
satisfaction index
importance index
fuzzy evaluation critical values
service operating system
Online Access:https://www.mdpi.com/2075-1680/13/3/198

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https://www.mdpi.com/2075-1680/13/3/198

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