The mediating role of employee job performance in the impact of open book management dimensions on customer satisfaction
This study aimed at investigating the impact of open book management (OBM) on customer satisfaction in the presence of employee job performance as a mediating variable. OBM was measured using employee empowerment, information sharing, employee training, and employee participation in organizational s...
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| Format: | Article |
| Language: | English |
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Vilnius Gediminas Technical University
2018-07-01
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| Series: | Business: Theory and Practice |
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| Online Access: | https://journals.vgtu.lt/index.php/BTP/article/view/8087 |