Improving healthcare service processes by lean thinking

Patients are getting in trouble with care processes due to waste and diversity in health care services. Although patients feel uncomfortable with these problems, service providers do not deal with their complaints promptly due to excessive workload and organizational disorder. The aim of this study...

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Bibliographic Details
Main Authors: Feriştah Özçelik, Nurcan Deniz
Format: Article
Language:English
Published: Pamukkale University 2018-08-01
Series:Pamukkale University Journal of Engineering Sciences
Subjects:
Online Access:https://dergipark.org.tr/tr/pub/pajes/issue/38891/454113