Linking Cooperative Health Insurance Service Characteristics to Expatriates' Satisfaction: Mediating Role of Customer Knowledge
Extant empirical research has established a significant and positive relationship between Cooperative Health Insurance (CHI) service characteristics and expatriates' satisfaction. The present study investigated the psychological mechanism underlying these relationships by incorporating custome...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
EconJournals
2016-10-01
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| Series: | International Review of Management and Marketing |
| Online Access: | http://mail.econjournals.com/index.php/irmm/article/view/3240 |