Pengukuran Kinerja Perpustakaan Dengan Pendekatan Balanced Scorecard

Pengukuran Kinerja Perpustakaan Dengan Pendekatan Balanced Scorecard

This research aims to investigate, identify and describe the performance level and the factor which impacts to the performance of the Perpustakaan Tun Seri Lanang (PTSL) using Balanced Scorecard approach. The descriptive analysis was used to proceed data on 4 perspectives, were financial, customer,...

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Bibliographic Details
Main Author: Vera Devani
Format: Article
Language:English
Published: Muhammadiyah University Press 2016-07-01
Series:Jurnal Ilmiah Teknik Industri
Subjects:
balanced scorecard
costumer satisfaction
performance measurement
Online Access:http://journals.ums.ac.id/index.php/jiti/article/view/1505

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