How constraints on tourist complaints affect perceptions of justice and intentions of loyalty: Case of tourists from China visiting Turkey
Companies rarely enjoy hearing bad news, particularly when it comes from dissatisfied customers. Yet, in the face of continually growing competition and empowerment of customers, it is essential that companies learn of the problems that are causing their customers distress. In fact, companies never...
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| Format: | Article |
| Language: | English |
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University of South Florida (USF) M3 Publishing
2019-03-01
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| Series: | Journal of Global Business Insights |
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| Online Access: | https://digitalcommons.usf.edu/globe/vol4/iss1/1 |