Research on the Improvement of Shared Massage Chair Based on User Journey Mapi
In this paper, the User journey map is an oriented graph to visualize the user's interaction with products and services. It helps designers to understand the user's feelings, thoughts, and behaviours at a specific time and look for the pain and opportunity points. The rapid development of...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
EDP Sciences
2018-01-01
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| Series: | MATEC Web of Conferences |
| Online Access: | https://doi.org/10.1051/matecconf/201817601001 |
| _version_ | 1819049695690883072 |
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| author | Qian JI Jiayu ZHENG Yu ZHANG |
| author_facet | Qian JI Jiayu ZHENG Yu ZHANG |
| author_sort | Qian JI |
| collection | DOAJ |
| description | In this paper, the User journey map is an oriented graph to visualize the user's interaction with products and services. It helps designers to understand the user's feelings, thoughts, and behaviours at a specific time and look for the pain and opportunity points. The rapid development of shared massage chairs in recent years has been chosen as a typical case among a large number of shared products in this paper. According to the earlier survey, we noticed that users always had poor experience when use them. The user journey map has been used as a tool to analyze the experience of using a shared massage chair based on the observation and investigation of users in order to proposes new directions for its improvement. |
| first_indexed | 2024-12-21T11:36:15Z |
| format | Article |
| id | doaj.art-7a9793c8a3674c6ba20976af793ab9ea |
| institution | Directory Open Access Journal |
| issn | 2261-236X |
| language | English |
| last_indexed | 2024-12-21T11:36:15Z |
| publishDate | 2018-01-01 |
| publisher | EDP Sciences |
| record_format | Article |
| series | MATEC Web of Conferences |
| spelling | doaj.art-7a9793c8a3674c6ba20976af793ab9ea2022-12-21T19:05:25ZengEDP SciencesMATEC Web of Conferences2261-236X2018-01-011760100110.1051/matecconf/201817601001matecconf_ifid2018_01001Research on the Improvement of Shared Massage Chair Based on User Journey MapiQian JIJiayu ZHENGYu ZHANGIn this paper, the User journey map is an oriented graph to visualize the user's interaction with products and services. It helps designers to understand the user's feelings, thoughts, and behaviours at a specific time and look for the pain and opportunity points. The rapid development of shared massage chairs in recent years has been chosen as a typical case among a large number of shared products in this paper. According to the earlier survey, we noticed that users always had poor experience when use them. The user journey map has been used as a tool to analyze the experience of using a shared massage chair based on the observation and investigation of users in order to proposes new directions for its improvement.https://doi.org/10.1051/matecconf/201817601001 |
| spellingShingle | Qian JI Jiayu ZHENG Yu ZHANG Research on the Improvement of Shared Massage Chair Based on User Journey Mapi MATEC Web of Conferences |
| title | Research on the Improvement of Shared Massage Chair Based on User Journey Mapi |
| title_full | Research on the Improvement of Shared Massage Chair Based on User Journey Mapi |
| title_fullStr | Research on the Improvement of Shared Massage Chair Based on User Journey Mapi |
| title_full_unstemmed | Research on the Improvement of Shared Massage Chair Based on User Journey Mapi |
| title_short | Research on the Improvement of Shared Massage Chair Based on User Journey Mapi |
| title_sort | research on the improvement of shared massage chair based on user journey mapi |
| url | https://doi.org/10.1051/matecconf/201817601001 |
| work_keys_str_mv | AT qianji researchontheimprovementofsharedmassagechairbasedonuserjourneymapi AT jiayuzheng researchontheimprovementofsharedmassagechairbasedonuserjourneymapi AT yuzhang researchontheimprovementofsharedmassagechairbasedonuserjourneymapi |