Robotic dining delight: Unravelling the key factors driving customer satisfaction in service robot restaurants using PLS-SEM and ML

Robotic dining delight: Unravelling the key factors driving customer satisfaction in service robot restaurants using PLS-SEM and ML

AbstractIn the past few years there has been a remarkable surge in demand for robot service restaurants. However, as both the technology and the concept of such restaurants are relatively new, there is a limited understanding of how consumers would react to this new change in the service industry. T...

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Bibliographic Details
Main Authors: Vinod Sharma, Manohar Kapse, Jeanne Poulose, Yogesh Mahajan
Format: Article
Language:English
Published: Taylor & Francis Group 2023-12-01
Series:Cogent Business & Management
Subjects:
robotics
PLS-SEM
machine learning
repeat experience
trust
service restaurants
Online Access:https://www.tandfonline.com/doi/10.1080/23311975.2023.2281053

Internet

https://www.tandfonline.com/doi/10.1080/23311975.2023.2281053

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