Using Machine Learning to Improve Lead Times in the Identification of Emerging Customer Needs
In recent years, computational approaches for automatically extracting the voice of the customer from user generated content have been proposed. These studies have tackled the task of obtaining current customer needs, however, there is a lack of methods that predict future needs (i.e. needs that may...
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
IEEE
2022-01-01
|
| Series: | IEEE Access |
| Subjects: | |
| Online Access: | https://ieeexplore.ieee.org/document/9749255/ |