Enhancing Indonesian customer complaint analysis: LDA topic modelling with BERT embeddings
Social media data can be mining for recommended systems to know the best trends or patterns. The customers have the freedom to ask questions about the product, tell their demands, and convey their complaints through social media. By mining social media data, companies can gain valuable insights into...
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| Format: | Article |
| Language: | English |
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Universitas Mercu Buana
2023-12-01
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| Series: | Jurnal Ilmiah SINERGI |
| Subjects: | |
| Online Access: | https://publikasi.mercubuana.ac.id/index.php/sinergi/article/view/22315 |