Does it Really Make a Difference? On the Cultural Characteristics of Service and Production Companies
The study intends to analyze the validity of the hypothesis whether production and service organizations differ significantly. First a service management approach is introduced. The significance of service organizations in business is proved. Further on the study analyzes the problems of comparison...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
University of Miskolc
2004-02-01
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| Series: | Theory, Methodology, Practice |
| Subjects: | |
| Online Access: | https://ojs.uni-miskolc.hu/index.php/tmp/article/view/1305 |
| _version_ | 1827782364171862016 |
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| author | Balázs Heidrich Alíz Somogyi |
| author_facet | Balázs Heidrich Alíz Somogyi |
| author_sort | Balázs Heidrich |
| collection | DOAJ |
| description |
The study intends to analyze the validity of the hypothesis whether production and service organizations differ significantly. First a
service management approach is introduced. The significance of service organizations in business is proved. Further on the study
analyzes the problems of comparison between production and service firms.
In the second part of the study, results of an empirical research are shown. The survey deals with the culture of 106 organizations.
Six dimensions of comparison are used for cultural analysis: role of the leader, employees, strategy and culture, structure and coordination,
organizational climate, national cultural background.
The results show significant difference in all dimensions of organizational culture between service and production firms. Third group
of organizations, namely public service companies, seems to represent a third significant cultural group. As a conclusion it can be
said that the hypothesis is valid: there are major differences in the culture of service and production companies.
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| first_indexed | 2024-03-11T15:31:16Z |
| format | Article |
| id | doaj.art-7c90fd37174c4ce280b424d001c8b7bc |
| institution | Directory Open Access Journal |
| issn | 1589-3413 2415-9883 |
| language | English |
| last_indexed | 2024-03-11T15:31:16Z |
| publishDate | 2004-02-01 |
| publisher | University of Miskolc |
| record_format | Article |
| series | Theory, Methodology, Practice |
| spelling | doaj.art-7c90fd37174c4ce280b424d001c8b7bc2023-10-27T04:14:09ZengUniversity of MiskolcTheory, Methodology, Practice1589-34132415-98832004-02-01201Does it Really Make a Difference? On the Cultural Characteristics of Service and Production CompaniesBalázs Heidrich0Alíz Somogyi1University of MiskolcUniversity of Miskolc The study intends to analyze the validity of the hypothesis whether production and service organizations differ significantly. First a service management approach is introduced. The significance of service organizations in business is proved. Further on the study analyzes the problems of comparison between production and service firms. In the second part of the study, results of an empirical research are shown. The survey deals with the culture of 106 organizations. Six dimensions of comparison are used for cultural analysis: role of the leader, employees, strategy and culture, structure and coordination, organizational climate, national cultural background. The results show significant difference in all dimensions of organizational culture between service and production firms. Third group of organizations, namely public service companies, seems to represent a third significant cultural group. As a conclusion it can be said that the hypothesis is valid: there are major differences in the culture of service and production companies. https://ojs.uni-miskolc.hu/index.php/tmp/article/view/1305Organizational cultureService and production organizations |
| spellingShingle | Balázs Heidrich Alíz Somogyi Does it Really Make a Difference? On the Cultural Characteristics of Service and Production Companies Theory, Methodology, Practice Organizational culture Service and production organizations |
| title | Does it Really Make a Difference? On the Cultural Characteristics of Service and Production Companies |
| title_full | Does it Really Make a Difference? On the Cultural Characteristics of Service and Production Companies |
| title_fullStr | Does it Really Make a Difference? On the Cultural Characteristics of Service and Production Companies |
| title_full_unstemmed | Does it Really Make a Difference? On the Cultural Characteristics of Service and Production Companies |
| title_short | Does it Really Make a Difference? On the Cultural Characteristics of Service and Production Companies |
| title_sort | does it really make a difference on the cultural characteristics of service and production companies |
| topic | Organizational culture Service and production organizations |
| url | https://ojs.uni-miskolc.hu/index.php/tmp/article/view/1305 |
| work_keys_str_mv | AT balazsheidrich doesitreallymakeadifferenceontheculturalcharacteristicsofserviceandproductioncompanies AT alizsomogyi doesitreallymakeadifferenceontheculturalcharacteristicsofserviceandproductioncompanies |