Performance Comparison of Machine Learning Algorithms in Classifying Information Technologies Incident Tickets
Technological problems related to everyday work elements are real, and IT professionals can solve them. However, when they encounter a problem, they must go to a platform where they can detail the category and textual description of the incident so that the support agent understands. However, not al...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
MDPI AG
2022-07-01
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| Series: | AI |
| Subjects: | |
| Online Access: | https://www.mdpi.com/2673-2688/3/3/35 |