A Dynamic Allocation Method on Virtual Resource in Cloud Call Center
Business platform built on cloud computing cloud resource pool call center system, can not only do load balancing control at the operational level, realize intelligent call center scheduling and resource allocation, automatically do the equalization processing of incoming load and the agent check-in...
| Main Authors: | , |
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| Format: | Article |
| Language: | zho |
| Published: |
Beijing Xintong Media Co., Ltd
2013-06-01
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| Series: | Dianxin kexue |
| Subjects: | |
| Online Access: | http://www.telecomsci.com/thesisDetails#10.3969/j.issn.1000-0801.2013.06.011 |