Developing a Customer Experience Management Framework in Hoteling Industry: A Systematic Review of Theoretical Foundations
Objective Customer experience is considered as a concept that can indicate the organizations performance in the current era. Creating an engaging experience is the distinctive feature for an organization and delivering a great experience is important in developing customers’ loyalty. Organizations n...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | fas |
| Published: |
University of Tehran
2020-09-01
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| Series: | مدیریت بازرگانی |
| Subjects: | |
| Online Access: | https://jibm.ut.ac.ir/article_78272_73fc24a7b4d8ea8f0f926a1e28215f31.pdf |