Determinanty kształtowania jakości usługi podczas współprodukcji
This article aims to recognize and prioritize factors that influence the setting of service guidelines during its co-production. Critical Incident Technique is employed. There were 171 descriptions of incidents collected from customer service staff. The research shows that in establishing the guidel...
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| Format: | Article |
| Language: | English |
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Wydawnictwo SGGW - Warsaw University od Life Sciences Press
2015-06-01
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| Series: | Polityki Europejskie, Finanse i Marketing |
| Subjects: | |
| Online Access: | https://pefim.sggw.edu.pl/article/view/1255 |