A Service Quality Framework for private higher open distance e-learning institutions in South -Africa
The primary purpose of this paper was to develop an industry-specific service quality framework for private higher education institutions in an open distance e-learning environment in South Africa. Service quality for higher education operations is a key performance objective due to the increasingl...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
amaquen
2023-05-01
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| Series: | The Journal of Quality in Education |
| Subjects: | |
| Online Access: | http://journal.amaquen.org/index.php/joqie/article/view/346 |