Enhancing academic skills appointments through a new booking system
This case study examines the introduction of a centrally managed booking system for academic skills appointments conducted by the Library Academic Support Team at Leeds Beckett University, showing how staff-student communication channels can scaffold effective student support. The new system was int...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Association for Learning Development in Higher Education (ALDinHE)
2020-12-01
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| Series: | Journal of Learning Development in Higher Education |
| Online Access: | https://repl.gianfj.com/index.php/jldhe/article/view/582 |
| _version_ | 1818904191943311360 |
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| author | Laurence Morris Lindsey McDermott |
| author_facet | Laurence Morris Lindsey McDermott |
| author_sort | Laurence Morris |
| collection | DOAJ |
| description | This case study examines the introduction of a centrally managed booking system for academic skills appointments conducted by the Library Academic Support Team at Leeds Beckett University, showing how staff-student communication channels can scaffold effective student support. The new system was introduced in order to manage a large number of requests for skills appointments across all academic levels, to ensure an equitable experience for all learners, and to frame staff-student encounters more effectively at the formative stage. Further benefits included provision of more focused tuition, additional data on learner requirements, greater capacity to re-route appointment requests, and more efficient use of student and staff time, while retaining the option of human intervention in the system as required. This paper demonstrates a transferrable means of enhancing institutional processes whilst retaining the traditional strengths of one-to-one encounters in order to improve the overall student experience. |
| first_indexed | 2024-12-19T21:03:31Z |
| format | Article |
| id | doaj.art-7fda6ed16a8443eb8283f65d5d61975c |
| institution | Directory Open Access Journal |
| issn | 1759-667X |
| language | English |
| last_indexed | 2024-12-19T21:03:31Z |
| publishDate | 2020-12-01 |
| publisher | Association for Learning Development in Higher Education (ALDinHE) |
| record_format | Article |
| series | Journal of Learning Development in Higher Education |
| spelling | doaj.art-7fda6ed16a8443eb8283f65d5d61975c2022-12-21T20:05:44ZengAssociation for Learning Development in Higher Education (ALDinHE)Journal of Learning Development in Higher Education1759-667X2020-12-011910.47408/jldhe.vi19.582Enhancing academic skills appointments through a new booking systemLaurence Morris0Lindsey McDermott1Leeds Beckett UniversityLeeds Beckett UniversityThis case study examines the introduction of a centrally managed booking system for academic skills appointments conducted by the Library Academic Support Team at Leeds Beckett University, showing how staff-student communication channels can scaffold effective student support. The new system was introduced in order to manage a large number of requests for skills appointments across all academic levels, to ensure an equitable experience for all learners, and to frame staff-student encounters more effectively at the formative stage. Further benefits included provision of more focused tuition, additional data on learner requirements, greater capacity to re-route appointment requests, and more efficient use of student and staff time, while retaining the option of human intervention in the system as required. This paper demonstrates a transferrable means of enhancing institutional processes whilst retaining the traditional strengths of one-to-one encounters in order to improve the overall student experience.https://repl.gianfj.com/index.php/jldhe/article/view/582 |
| spellingShingle | Laurence Morris Lindsey McDermott Enhancing academic skills appointments through a new booking system Journal of Learning Development in Higher Education |
| title | Enhancing academic skills appointments through a new booking system |
| title_full | Enhancing academic skills appointments through a new booking system |
| title_fullStr | Enhancing academic skills appointments through a new booking system |
| title_full_unstemmed | Enhancing academic skills appointments through a new booking system |
| title_short | Enhancing academic skills appointments through a new booking system |
| title_sort | enhancing academic skills appointments through a new booking system |
| url | https://repl.gianfj.com/index.php/jldhe/article/view/582 |
| work_keys_str_mv | AT laurencemorris enhancingacademicskillsappointmentsthroughanewbookingsystem AT lindseymcdermott enhancingacademicskillsappointmentsthroughanewbookingsystem |