Investigating usability pitfalls in Brazilian and Foreign governmental chatbots
The usability of chatbots is an essential aspect of e-government initiatives that aim to improve citizens’ access to public services. Despite significant efforts to enhance e-gov usability in Brazil, there is still a lack of research examining usability pitfalls in human-chatbot interaction. Theref...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Brazilian Computer Society
2023-07-01
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| Series: | Journal on Interactive Systems |
| Subjects: | |
| Online Access: | https://sol.sbc.org.br/journals/index.php/jis/article/view/3104 |