The state of patient experience
As the patient experience movement continues to flourish, there is greater alignment that experience encompasses all we do in healthcare – not simply a customer encounter, but how we engage people in mind, body and spirit, how we integrate the critical aspects of care from quality to safety to servi...
| Main Author: | |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
The Beryl Institute
2015-11-01
|
| Series: | Patient Experience Journal |
| Subjects: | |
| Online Access: | https://pxjournal.org/journal/vol2/iss2/1 |