Impact of caller’s degree-of-worry on triage response in out-of-hours telephone consultations: a randomized controlled trial
Abstract Background Telephone triage entails assessment of urgency and direction of flow in out-of-hours (OOH) services, while visual cues are inherently lacking. Triage tools are recommended but current tools fail to provide systematic assessment of the caller’s perspective. Research demonstrated t...
Main Authors: | , , , , , , , , |
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Format: | Article |
Language: | English |
Published: |
BMC
2019-04-01
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Series: | Scandinavian Journal of Trauma, Resuscitation and Emergency Medicine |
Subjects: | |
Online Access: | http://link.springer.com/article/10.1186/s13049-019-0618-2 |