Impact of caller’s degree-of-worry on triage response in out-of-hours telephone consultations: a randomized controlled trial

Impact of caller’s degree-of-worry on triage response in out-of-hours telephone consultations: a randomized controlled trial

Abstract Background Telephone triage entails assessment of urgency and direction of flow in out-of-hours (OOH) services, while visual cues are inherently lacking. Triage tools are recommended but current tools fail to provide systematic assessment of the caller’s perspective. Research demonstrated t...

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Bibliographic Details
Main Authors: Hejdi Gamst-Jensen, Erika Frishknecht Christensen, Freddy Lippert, Fredrik Folke, Ingrid Egerod, Mikkel Brabrand, Janne Schurmann Tolstrup, Lau Caspar Thygesen, Linda Huibers
Format: Article
Language:English
Published: BMC 2019-04-01
Series:Scandinavian Journal of Trauma, Resuscitation and Emergency Medicine
Subjects:
Out of hours medical care
Randomized controlled trial
Triage
Online Access:http://link.springer.com/article/10.1186/s13049-019-0618-2

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