ANALISA KESENJANGAN KUALITAS PELAYANAN DAN KEPUASAN KONSUMEN PENGUNJUNG PLAZA TUNJUNGAN SURABAYA
Basically, service can be said as act of serving others to fullfill their needs and wants. Level of satisfaction achieved from service that can be measured through what the consumer feel after receiving the service, comparing with their expectation of service quality. This study intended to observe...
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| Format: | Article |
| Language: | English |
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Petra Christian University
2008-01-01
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| Series: | Jurnal Manajemen dan Wirausaha |
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| Online Access: | http://puslit2.petra.ac.id/ejournal/index.php/man/article/view/16793 |