Analysis of Service Quality and Trust on Customer Satisfaction of Ojek Online in Banyuwangi
Gojek online is a partner for two-wheeled drivers who can contribute 8.2 trillion per year to the Indonesian economy. This study is to analyzes the factors that influence online motorcycle taxi customer satisfaction in Banyuwangi. This research is a type of explanatory quantitative research with cau...
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| Format: | Article |
| Language: | English |
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Universitas Airlangga
2021-12-01
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| Series: | Jurnal Manajemen Teori dan Terapan |
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| Online Access: | https://e-journal.unair.ac.id/JMTT/article/view/30033 |