Analysis of Service Quality and Trust on Customer Satisfaction of Ojek Online in Banyuwangi

Analysis of Service Quality and Trust on Customer Satisfaction of Ojek Online in Banyuwangi

Gojek online is a partner for two-wheeled drivers who can contribute 8.2 trillion per year to the Indonesian economy. This study is to analyzes the factors that influence online motorcycle taxi customer satisfaction in Banyuwangi. This research is a type of explanatory quantitative research with cau...

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Bibliographic Details
Main Author:	Titin Lestariningsih
Format:	Article
Language:	English
Published:	Universitas Airlangga 2021-12-01
Series:	Jurnal Manajemen Teori dan Terapan
Subjects:	service quality, trust, customer satisfaction, online motorcycle taxi
Online Access:	https://e-journal.unair.ac.id/JMTT/article/view/30033

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