The influence of socio-demographic characteristics on respondents’ perceptions of healthcare service quality

The influence of socio-demographic characteristics on respondents’ perceptions of healthcare service quality

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Introduction: Service quality is the customer’s subjective assessment that plays an increasingly important role as an element of competitive advantage in the health sector. Aim: The main purpose was to determine whether the selected socio-demographic characteristics had a considerable impact on pa...

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Bibliographic Details
Main Authors: Stanisław Manulik, Piotr Karniej, Joanna Rosińczuk
Format: Article
Language:English
Published: Kazimierz Wielki University 2018-12-01
Series:Journal of Education, Health and Sport
Subjects:
public health
healthcare service quality
quality management
socio-demographic characteristics
Online Access:https://apcz.umk.pl/JEHS/article/view/25677

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