The Impact of Perceived Procedural Justice on Dimensions of Customer Citizenship Behaviours: The Mediating Effect of Customer Perceived Support

The Impact of Perceived Procedural Justice on Dimensions of Customer Citizenship Behaviours: The Mediating Effect of Customer Perceived Support

The present study examines the influence of perceived procedural justice (PPJ) on four fundamental dimensions of customer citizenship behaviours (helping other customers, advocacy, customer tolerance, and feedback) and the mediating role of customer perceived support (CPS). Our research setting is...

Olles dieđut

Bibliográfalaš dieđut
Váldodahkkit: Ahmed Hassaan Ali, Jing Song
Materiálatiipa: Artihkal
Giella:English
Almmustuhtton: Vilnius University Press 2023-12-01
Ráidu:Organizations and Markets in Emerging Economies
Fáttát:
perceived procedural justice
customer citizenship behaviours
customer tolerance
customer perceived support
smartphone after-sales service
China
Liŋkkat:https://www.journals.vu.lt/omee/article/view/29697

Interneahtta

https://www.journals.vu.lt/omee/article/view/29697

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